Customer Information System Market Growth Potential & Forecast, 2032
As per a recent
research report, Customer
Information System Market to surpass USD 5 Bn by 2032.
Customer
Information System Market is estimated to demonstrate sturdy expansion through
2032 owing to its ability to help businesses enhance productivity and
efficiency. For customers, enhanced management of utility consumption and
billing has become crucial. The rising need for real-time information and
notification on the limit on utility consumption across customers will also
positively influence the adoption of customer information system solutions and
services.
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Based on the
component, the solution segment is slated to grow between 2023- 2032. CIS
solutions assist utility enterprises in managing operational and commercial
processes such as customer service and sales. These solutions also feature
advanced capabilities such as advanced billing, smart payments, & meter
information management and support advanced metering & smart grid
infrastructures, which ensures efficient business processes.
By service, the
consulting segment will most likely depict over 15% CAGR over 2023 and 2032.
CIS consulting helps businesses provide strategies and design services that are
in line with enterprise requirements. Consulting CIS services also assist the
businesses in reducing their operating expenditures, maintaining the
infrastructure and generating more revenue.
Considering the
deployment model, the on-premises deployment model is witnessing massive
traction over the recent years. The on-premises applications are secure and
reliable and allow enterprises to maintain control. Besides, the increasing
need for on-premises deployment owing to its ability to empower the utilities
to leverage CIS solutions that are purpose-built for the present utility
infrastructure will push the segment expansion in the future.
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Based on
application, the utility gas management segment is anticipated to grow
considerably during 2023-2032. Utilities utilize a large pipeline to deliver
natural gas to residential and commercial customers. Smart meters integrated
into the pipelines allow for real-time remote management, monitoring, and
collection of improved consumption statistics by utilities. This increasing
need to manage and monitor the advanced metering equipment & components
across a utility infrastructure will propel the demand for CIS solutions in the
coming years.
Regionally, the
Europe customer information system market is anticipated to grow at more than
10% CAGR through 2032. The regional market growth will be majorly attributed to
the increasing initiatives by the central governments to enhance the national
utility infrastructure. Besides, the increasing popularity and penetration of
smart metering and billing solutions will also positively contribute to
regional expansion.
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